This Privacy Policy explains how Concierge Inc. handles personal information in the Concierge Rider application and related Rider services, including ride requests, payments, safety, support, notifications, ratings, and account services.
Information we collect
Account and contact information
Name, email address, phone number, user/account identifiers, account status, authentication information, and settings used to operate and protect the Rider account.
Location and address information
Precise location while the Rider uses the app, pickup and drop-off locations, saved addresses, route-related information, and location attached to a safety request when the Rider chooses to provide it.
Ride information
Ride requests, service selection, assigned Driver information, trip status and timestamps, route and distance information, cancellation information, scheduled-ride information, ratings, tips, and related trip records.
Payment and financial information
Payment status, payment-provider identifiers, fare and refund information, tips, wallet or transaction history where available, and other records needed to administer ride payments. Card details entered into Stripe PaymentSheet are handled by Stripe and are not stored as raw card credentials in the Rider app or Concierge database.
Safety, support, and user content
SOS requests, incident/safety information, support tickets and messages, feedback, ratings, and other information a Rider submits to Concierge.
Device and app information
Device platform, app version, push-notification token, an installation-derived identifier hash, notification status, app interactions, security events, and technical information used for reliability and account protection.
How we use information
- create and maintain Rider accounts;
- provide estimates, route/place search, ride requests, dispatch, trip progress, and cancellation;
- process ride payments, refunds, and tips through supported payment providers;
- provide safety, SOS, support, notification, and account-recovery functions;
- prevent fraud, abuse, duplicate requests, and unauthorized access;
- maintain service reliability and troubleshoot operational failures;
- comply with legal, tax, safety, insurance, and regulatory obligations.
Location permissions
Concierge Rider requests location access while the app is in use so a Rider can set or confirm pickup locations, view trip progress, and use trip-safety functions. The Rider Android configuration does not request background-location permission. Device location permission can be changed in system settings.
How information is disclosed
Concierge may disclose information to service providers that process information on Concierge's behalf, including infrastructure/database, payment, mapping/routing, push-notification, email, and support providers as applicable to Rider operations.
Information may also be disclosed when reasonably necessary to comply with law, protect Riders, Drivers or the public, investigate fraud or safety incidents, enforce agreements, respond to lawful process, or complete a corporate transaction subject to appropriate protections.
Retention
Concierge keeps personal information only for as long as reasonably necessary for the purposes described here and applicable legal or operational obligations. Retention periods may differ by record type.
Trip, payment, tax, safety, fraud-prevention, dispute, support, insurance, and compliance records may need to be retained after Rider access is deactivated. When retention is no longer required, information should be deleted or anonymized according to Concierge retention procedures.
Account deletion and privacy requests
Riders can initiate account deletion inside the Rider app from Account → Delete Rider account. The authenticated flow blocks deletion while an active ride, delivery, order, or assigned scheduled ride still requires completion or cancellation, then revokes Rider push registrations and deactivates Rider access while the deletion request is processed.
Riders who cannot access the app can start an outside-the-app deletion request at https://tjyersmjkzzntxfopwqb.supabase.co/functions/v1/rider-account-deletion. Outside-the-app requests require ownership verification before account access or personal information is deleted.
Privacy or account questions can be submitted through Rider Support or by email at support@conciergeincgroup.com. Concierge may need to verify identity before completing a privacy request.
Rider choices and controls
- Location permission can be managed through device settings.
- Notification permission can be managed through device settings.
- Editable Rider account information can be updated in the app.
- Account deletion can be initiated in-app or from the public deletion-request page.
Security
Concierge uses technical and organizational safeguards designed to protect Rider information, including authenticated access, row-level database controls, server-mediated sensitive state transitions, permission-based administrative access, audit/security events, private backend secrets, and encrypted network transport. No security measure can guarantee absolute security.
Changes to this policy
Concierge may update this policy as the Rider service, legal requirements, or data practices change. The effective date above will be updated when a revised policy is published.
Contact
Privacy and Rider-account questions can be sent to support@conciergeincgroup.com.