Contact Rider Support
Email support@conciergeincgroup.com.
For account-specific help, use the email associated with your Concierge Rider account when possible. Do not send passwords or full payment-card credentials.
What Support Can Help With
- Rider sign-in, password recovery, and account access;
- ride requests, active trips, cancellation, pickup/drop-off, and routing issues;
- payment, refund, tip, receipt, and billing questions;
- notifications, location permission, and app reliability;
- safety, SOS, incident, and support-ticket follow-up;
- privacy questions and account-deletion requests.
Safety
If there is an immediate threat to life or safety, contact local emergency services first. Concierge in-app safety and support tools can be used for platform-related follow-up.
Privacy and Account Deletion
Read the Concierge Rider Privacy Policy.
Riders can initiate account deletion inside the app. An outside-the-app deletion request can also be started at the Rider account-deletion page.
Concierge Inc.
Product: Concierge Rider
Support email: support@conciergeincgroup.com